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AB Acquisition LLC Confirms Incident Involving Payment Card Data Processing

Christine

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Aug 15th, 2014

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Update: August 15 – Please view our FAQ here: http://acmemarkets.com/recent-update/

 

FOR IMMEDIATE RELEASE

Media Contact: Christine Wilcox
christine.wilcox@albertsons.com | 208-395-4163

BOISE, ID – August 14, 2014 – AB Acquisition LLC, which operates Albertsons stores under Albertson’s LLC and ACME Markets, Jewel-Osco, and Shaw’s and Star Markets under New Albertson’s, Inc., recently learned of an unlawful intrusion to obtain credit and debit card payment information in some of its stores. The appropriate federal law enforcement authorities have been notified, and AB Acquisition is working closely with its third party IT services provider, SUPERVALU, to better understand the nature and scope of the incident. Third-party data forensics experts are supporting an ongoing investigation. AB Acquisition has not determined that any cardholder data was in fact stolen, and currently it has no evidence of any misuse of any such data.

AB Acquisition believes that the intrusion has been contained and is confident that its customers can safely use their credit and debit cards in its stores.

Based on the latest information from the ongoing investigation, it appears that the period of unauthorized access may have started on June 22, 2014 (at the earliest) and ended on July 17, 2014 (at the latest).

Based on information we have at this time, Albertsons stores in Arizona, Arkansas, Colorado, Florida, Louisiana, New Mexico, Texas and our two Super Saver Foods Stores in Northern Utah were not impacted by this incident. However, Albertsons stores in Southern California, Idaho, Montana, North Dakota, Nevada, Oregon, Washington, Wyoming and Southern Utah were impacted. In addition, ACME Markets in Pennsylvania, Maryland, Delaware and New Jersey; Jewel-Osco stores in Iowa, Illinois and Indiana; and Shaw’s and Star Markets stores in Maine, Massachusetts, Vermont, New Hampshire and Rhode Island were all impacted by this incident.

“We know our customers are concerned about the security of their payment card data, and we work hard to protect it,” said Mark Bates, Senior Vice President and Chief Information Officer at AB Acquisition LLC. “As soon as we were notified of the incident, we began working closely with SUPERVALU to determine what happened. It’s important to note that there is no evidence at this point that consumer data has been misused.”

Continued Bates, “We understand the inconvenience and concern an incident like this can cause, and we deeply regret that our customers’ data was targeted. ”

Given the continuing nature of the investigation, it is possible that time frames, locations and/or at risk data in addition to that described above will be identified in the future.

More information will be available on the websites at albertsons.com, acmemarkets.com, jewelosco.com, and shaws.com within 24 hours. Although it has not yet been determined whether any cardholder data was in fact stolen, and there is no evidence to date of any misuse of such data, AB Acquisition LLC is offering customers whose payment cards may have been affected 12 months of complimentary consumer identity protection services through AllClear ID. Customers may visit the websites listed above for further information about the incident and about complimentary consumer identity protection services being offered, or call AllClear ID at 1-855-865-4449 beginning at 2:00pm MT (4:00pm ET) on August 20, 2014.

A free copy of your credit report can also be obtained from each of the credit bureaus once a year by going to http://www.annualcreditreport.com or calling 877-322-8228.  Hearing impaired consumers can access TDD services at 877-730-4104.  We encourage you to monitor these reports, as well as your credit and debit card statements.  You may also place a fraud alert or security freeze on your credit report by contacting the credit bureaus as listed below.

About AB Acquisition LLC

Established in 2006, AB Acquisition LLC (“Albertsons”), which operates ACME, Albertsons, Jewel-Osco, Lucky, Shaws, Star Market and Super Saver, and stores under the United Family of stores, Amigos, Market Street and United Supermarkets, is working to become the favorite food and drug retailer in every market it serves. The company is privately owned by Cerberus Capital Management, Kimco Realty Corporation, Klaff Realty, Lubert-Adler Partners, and Schottenstein Stores Corporation, and operates 1,060 stores and 14 distribution centers in 29 states and employs approximately 115,000 associates. For more information, please visit www.Albertsons.com.

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You may also contact the Federal Trade Commission for more information toll-free at 1-877-ID-THEFT (438-4338) (TTY: 1-866-653-4261), by email at http://www.consumer.ftc.gov/features/feature-0014-identity-theft, or writing to Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580.

A free copy of your credit report can be obtained from each of the credit bureaus once a year by going to http://www.annualcreditreport.com or calling 877-322-8228.  Hearing impaired consumers can access TDD services at 877-730-4104.  We encourage you to monitor these reports, as well as your credit and debit card statements.  You may also place a fraud alert or security freeze on your credit report by contacting the credit bureaus as listed below.

EquifaxP.O. Box 740241Atlanta, GA 30374888-766-0008

www.equifax.com

ExperianP.O. Box 9554Allen, TX 75013888-397-3742

www.experian.com

TransUnionP.O. Box 6790Fullerton, CA 92834800-680-7289

www.transunion.com

 

A security freeze will prevent new credit from being opened in your name without the use of a personal identification number or password that will be issued by the credit bureaus after you initiate the freeze.  A security freeze will also prevent potential creditors from accessing your credit report without your authorization.  However, please be aware that placing a security freeze on your credit report may delay, interfere with, or prevent the timely approval of any requests you make for new loans, mortgages, employment, housing or other services. In order to place a security freeze, you may be required to provide the credit bureaus with information that identifies you, including your full name, social security number, date of birth, current and previous addresses, a copy of your state-issued identification card, and a recent utility bill, bank statement or insurance statement.  Credit bureaus may charge a fee up to $10 to place, lift, or remove the security freeze; however, this fee may be less in certain states (in MA, up to $5) or waived if you are the victim of identity theft and you provide a valid police report.  You must separately place a security freeze on your credit file with each credit reporting agency.

Filing a Police Report for Suspicious Activity:

If you do find suspicious activity on the credit or debit card indicated in our notice to you or in your credit report, call your local police or sheriff’s office and file a police report of identity theft.  Get a copy of the police report.  You may need to give copies of the police report to creditors to clear up your records.  In addition, you should report identity theft to your Attorney General and the Federal Trade Commission.

For Maryland Residents: The Maryland Attorney General provides information regarding identity theft at http://www.oag.state.md.us/idtheft/index.htm.   You may also contact the Identity Theft Unit at (410) 576-6491, by email at idtheft@oag.state.md.us, and by mail at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202.

 


 

6 Responses to AB Acquisition LLC Confirms Incident Involving Payment Card Data Processing

  1. Roslyn 17/08/2014 at 10:17 am

    I find this interesting that this was not announced on a more local scale then just your little blip on your own website. Almost like your withholding information so people still shop at your stores. This notes you believe no information was compromised however I am most diligent with my card and your stores where one of the places I had deemed safe to use and within the last two weeks my debit account was hacked-right in this time line. I hardly think its a coincidence. But your lack of response to inform people is what has me questioning if I would still shop at your stores.

    • Christine Christine 17/08/2014 at 2:02 pm

      Hi Roslyn, I can understand how it would appear that way. We did issue a press release late Thursday night confirming this to all states where we do business and we have been diligently responding to customer calls, emails and social media posts since Friday. If you see unusual or suspicious activity on a payment card that you used at our store, it does not necessarily mean it relates to the use of your card at our store. However, as with any issues related to your debit or credit card, you should immediately call the phone number on the back of that card to report it to the issuing bank. They can walk you through the steps to dispute the charges and protect your financial accounts.

      Best,
      Chris

  2. Danielle 17/08/2014 at 10:19 pm

    Several weeks ago I had received a call from my credit union that my credit card was being used in Illinois. One transaction went through but several others had not. Luckily, I was able to straighten it out and closed down the card……but I had used my card weekly at Acme near my home in NJ. Why have I not even heard about this on my local news, and I had to find out by seeing it buried in The stock pages of my local newspaper…..this should have been bigger news! I know you don’t intentionally like these things to happen, but you have the responsibility for letting people know sooner ……

    • Christine Christine 17/08/2014 at 10:57 pm

      Hi Danielle, I’m grateful that your financial institution was able to detect the fraudulent activity on your account and take appropriate steps. If you see unusual or suspicious activity on a payment card that you used at our store, it does not necessarily mean it relates to the use of your card at our store. As for customer notification, we did issue a press release late Thursday night to all news outlets in ACME’s operating area, confirming this, and we have been diligently responding to customer calls, emails and social media posts since Friday morning. I can’t speak on behalf of your local news’ decision to not run it more prominently – we’ve seen extensive stories in many market areas where this also impacted our stores.

      We will be providing one year of complimentary identity protection to affected customers. This coverage includes automatic protection with AllClear Secure for the next 12 months – there is no action required on your part to receive or enroll in this service. If a problem arises, simply call 1-855-865-4449 after Wednesday, August 20th, Monday through Saturday from 8:00am-8:00pm CT and a dedicated investigator will assist you in restoring your identity to its accurate state. Additional identity protection services that includes identity theft monitoring and a $1 million identity theft insurance policy will also be available beginning Wednesday, August 20th. At that time more information about these services will be available at https://abacquisition.allclearid.com.

      Thanks,
      Chris

  3. Patricia Sterling 30/09/2014 at 2:40 pm

    Was this also the Dover De store?

    • Christine Christine 15/10/2014 at 11:27 am

      Hi Patricia, Yes, all Acme stores were impacted. To date, we have not determined that any data was stolen. Out of an abundance of caution, Acme is providing one year of complimentary identity protection to affected customers. This coverage includes automatic protection with AllClear Secure for the next 12 months – there is no action required on your part to receive or enroll in this service. If a problem arises, you can simply call 1-855-865-4449, Monday through Saturday from 8:00am-8:00pm CT and a dedicated investigator will assist you in restoring your identity to its accurate state. Additional identity protection services that include identity theft monitoring and a $1 million identity theft insurance policy are also available. You can access the enrollment form at https://abacquisition.allclearid.com.

      Thanks
      Chris

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