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AB Acquisition LLC Announces Discovery of Separate Criminal Incident Involving Payment Card Data Processing

Christine

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Sep 29th, 2014

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To date, there has not been a determination that any payment card data was stolen.

BOISE, ID – September 29, 2014 – AB Acquisition LLC, which operates Albertsons stores under Albertson’s LLC and ACME Markets, Jewel-Osco, and Shaw’s and Star Markets under New Albertson’s, Inc., recently was notified by its third party IT services provider SUPERVALU of a separate, more recent, attempted criminal intrusion seeking  to obtain payment card information used in some of its stores. The Company has been informed that different malware was used in this recently discovered incident than was used in the incident previously announced on August 14, 2014. The investigations into both this incident and the earlier incident are ongoing.

AB Acquisition promptly notified federal law enforcement authorities of this separate criminal incident, which apparently occurred in late August or early September 2014 and is cooperating in the efforts to investigate the matter and identify those responsible.  Third party data forensics experts are supporting the investigation.  We have also notified the major payment card brands of this incident.

The new malware may have captured account numbers, expiration date, other numerical information and/or the cardholder’s name.  At this time there has not been a determination that any payment card data was in fact stolen as a result of either incident. Measures have been taken to prevent further use of this new and different malware in the affected store locations. We are also implementing additional measures to enhance the protection of customer payment card data.

Because the point of sale systems are different across AB Acquisition divisions, Albertsons stores in Arizona, Arkansas, Colorado, Florida, Louisiana, New Mexico, Texas and our two Super Saver Foods Stores in Northern Utah were not impacted by this incident. However, Albertsons stores in Southern California, Idaho, Montana, North Dakota, Nevada, Oregon, Washington, Wyoming and Southern Utah were impacted. In addition, ACME Markets in Pennsylvania, Maryland, Delaware and New Jersey; Jewel-Osco stores in Iowa, Illinois and Indiana; and Shaw’s and Star Markets stores in Maine, Massachusetts, Vermont, New Hampshire and Rhode Island were affected by this new incident.

“We take our responsibility to protect our customers’ payment card data seriously,” said Bob Miller, Chief Executive Officer at AB Acquisition LLC. “We sincerely regret that our customers’ data was targeted. As a company, our decisions are always focused on what is best for our customers, and we know this issue has inconvenienced them and caused concern. We are taking appropriate measures to enhance the protection of our customers’ payment card data. We are working closely with all parties on the investigation into this incident.”

Given the continuing nature of the investigations, it is possible that further details on time frames, and locations, in addition to that described above, will be identified in the future.

A customer FAQ is available on the websites at albertsons.com, acmemarkets.com, jewelosco.com, and shaws.com. Although it has not yet been determined whether any cardholder data was in fact stolen, AB Acquisition LLC is extending 12 months of complimentary consumer identity protection services through AllClear ID to customers whose payment cards may have been affected by this second attempt.  At this early stage of the investigation, we are providing customers who shopped with us from August 27, 2014 through September 21, 2014 these identity protection services. Customers may visit the websites listed above for further information about the incident and about complimentary consumer identity protection services being offered, or call AllClear ID at 1-855-865-4449.

A free copy of your credit report can also be obtained from each of the credit bureaus once a year by going to http://www.annualcreditreport.com or calling 877-322-8228.  Hearing impaired consumers can access TDD services at 877-730-4104.  We encourage you to monitor these reports, as well as your credit and debit card statements.  You may also place a fraud alert or security freeze on your credit report by contacting the credit bureaus as listed below.

About AB Acquisition LLC

Established in 2006, AB Acquisition LLC (“Albertsons”), which operates ACME, Albertsons, Jewel-Osco, Lucky, Shaws, Star Market and Super Saver, and stores under the United Family of stores, Amigos, Market Street and United Supermarkets, is working to become the favorite food and drug retailer in every market it serves. The company is privately owned by Cerberus Capital Management, Kimco Realty Corporation, Klaff Realty, Lubert-Adler Partners, and Schottenstein Stores Corporation, and operates 1,081 stores and 14 distribution centers in 29 states and employs approximately 127,000 associates. For more information, please visit www.Albertsons.com.

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You may also contact the Federal Trade Commission for more information toll-free at 1-877-ID-THEFT (438-4338) (TTY: 1-866-653-4261), by email at http://www.consumer.ftc.gov/features/feature-0014-identity-theft, or writing to Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580.

A free copy of your credit report can be obtained from each of the credit bureaus once a year by going to http://www.annualcreditreport.com or calling 877-322-8228.  Hearing impaired consumers can access TDD services at 877-730-4104.  We encourage you to monitor these reports, as well as your credit and debit card statements.  You may also place a fraud alert or security freeze on your credit report by contacting the credit bureaus as listed below.

EquifaxP.O. Box 740241

Atlanta, GA 30374

888-766-0008

www.equifax.com

ExperianP.O. Box 9554

Allen, TX 75013

888-397-3742

www.experian.com

TransUnionP.O. Box 6790

Fullerton, CA 92834

800-680-7289

www.transunion.com

 

A security freeze will prevent new credit from being opened in your name without the use of a personal identification number or password that will be issued by the credit bureaus after you initiate the freeze.  A security freeze will also prevent potential creditors from accessing your credit report without your authorization.  However, please be aware that placing a security freeze on your credit report may delay, interfere with, or prevent the timely approval of any requests you make for new loans, mortgages, employment, housing or other services. In order to place a security freeze, you may be required to provide the credit bureaus with information that identifies you, including your full name, social security number, date of birth, current and previous addresses, a copy of your state-issued identification card, and a recent utility bill, bank statement or insurance statement.  Credit bureaus may charge a fee up to $10 to place, lift, or remove the security freeze; however, this fee may be less in certain states (in MA, up to $5) or waived if you are the victim of identity theft and you provide a valid police report.  You must separately place a security freeze on your credit file with each credit reporting agency.

Filing a Police Report for Suspicious Activity:

If you do find suspicious activity on the credit or debit card indicated in our notice to you or in your credit report, call your local police or sheriff’s office and file a police report of identity theft.  Get a copy of the police report.  You may need to give copies of the police report to creditors to clear up your records.  In addition, you should report identity theft to your Attorney General and the Federal Trade Commission.

For Maryland Residents: The Maryland Attorney General provides information regarding identity theft at http://www.oag.state.md.us/idtheft/index.htm.   You may also contact the Identity Theft Unit at (410) 576-6491, by email at idtheft@oag.state.md.us, and by mail at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202.

Media Contact: Christine Wilcox

christine.wilcox@albertsons.com | 208-395-4163

12 Responses to AB Acquisition LLC Announces Discovery of Separate Criminal Incident Involving Payment Card Data Processing

  1. Lynda Johnson 29/09/2014 at 10:38 pm

    Why did it take so long to get notification??????

    • Customer Care 30/09/2014 at 8:48 pm

      Hi Lynda, We regret that our response to this incident has disappointed you. We’ve issued two press releases, one on August 14th and a second release on September 29th. The second release was within 7 days of the separate malware being discovered. Again, it’s important to note that to date, we have not determined that any customer payment data was in fact stolen in either incident.

  2. Barry Farber 29/09/2014 at 11:31 pm

    We buy food by credit card at Acme in Philadelphia (Germantown Ave or Roxborough) Do we have to do anything right now regarding the possible credit breach.
    best,
    Barry

    • Christine 15/10/2014 at 11:38 am

      Hi Barry, If you see unusual or suspicious activity on a payment card that you used at our store, you should immediately call the phone number on the back of that card to report it to the issuing bank. They can walk you through the steps to dispute the charges and protect your financial accounts.

      Out of an abundance of caution, Acme is providing one year of complimentary identity protection to affected customers. This coverage includes automatic protection with AllClear Secure for the next 12 months – there is no action required on your part to receive or enroll in this service. If a problem arises, you can simply call 1-855-865-4449, Monday through Saturday from 8:00am-8:00pm CT and a dedicated investigator will assist you. Additional identity protection services that include identity theft monitoring and a $1 million identity theft insurance policy are also available. You can access the enrollment form at https://abacquisition.allclearid.com.

      Thanks,
      Chris

  3. Jacqueline Metzler 30/09/2014 at 10:00 am

    I want the year’s credit breach protection that you are offering. Please document that this has been done. Thank you.
    Jacqueline Metzler

    • Christine 15/10/2014 at 11:33 am

      Hi Jacqueline – may I have a representative from AllClear ID contact you directly?

      Thanks,
      Chris

  4. Diane 30/09/2014 at 10:35 am

    I called the number and was told by a recorder that I need to do nothing – but if I see anything unusual – I should call back and they will help clear it up! What – you were hacked – you need to find a company that is what you are advertising – A CREDIT MONITORING COMPANY – that actually MONITORS this is not a good way to build customer confidence. I will get a price from a real company and submitt the bill to you for a re-payment. This was of NO FAULT of the customer it was a hole in your security.

    • Christine 15/10/2014 at 11:32 am

      Hi Diane, While it is always a good practice to review your credit report each year, it is unlikely that misuse of your payment cards will show up on your credit report because credit reports do not list individual transactions. That’s why we are providing the complimentary services from AllClear Secure to potentially impacted customers that provides a dedicated investigator to assist if a problem arises regarding your payment card. More information about these services may be found at https://abacquisition.allclearid.com. To date, we have not determined that any data was stolen; please know that we take our responsibility to our customers seriously, and deeply regret that we have disappointed you.

      If you would like to have someone from AllClear contact you directly, you can email me your contact information – my address is christine.wilcox@albertsons.com – and I will have an investigator follow up with you. Please know that we appreciate your honest feedback and hope that we will be able to demonstrate that we are a company worthy of your business once again in the very near future.

      Thanks,
      Chris

  5. Geneva V.Harris 01/10/2014 at 12:17 am

    I did not see or hear about this issue in August
    I shopped at several Acme stores in July and August. So what is next?

    • Christine 15/10/2014 at 11:24 am

      Hi Geneva, We know our customers are concerned about the security of their payment card data, and we work hard to protect it. From the moment we learned of the first incident, we have been working with law enforcement and the company that processes payment cards for us to investigate and to implement additional security measures that minimize the risk posed to our customers. Unfortunately, criminal attempts to steal customer credit and debit card data from retailers are becoming more frequent and more sophisticated. Acme is one of many recent targets. To date, we have not determined that any payment card data was in fact stolen.

      We are taking steps to protect your credit and debit card information. We will be providing one year of complimentary identity protection to affected customers. This coverage includes automatic protection with AllClear Secure for the next 12 months – there is no action required on your part to receive or enroll in this service. If a problem arises, simply call 1-855-865-4449 Monday through Saturday from 8:00am-8:00pm CT and a dedicated investigator will assist you. Additional identity protection services that include identity theft monitoring and a $1 million identity theft insurance policy are also available. Information is available at https://abacquisition.allclearid.com. I hope that helps to answer your questions.

      Thanks,
      Chris

  6. Michael Whelan 02/10/2014 at 1:08 pm

    Instead of a PRESS RELEASE which may go unnoticed by the majority of people–why not use your data base and send EMAILS to your customers who might be effected. That is a better use of your data base and it would get the word out faster.

    If I didn’t hit the wrong button today looking at my ad–I would have never seen this.

  7. Sylvia Farley 04/10/2014 at 5:34 pm

    Regarding Acme – – How can my friend claim the theft against Acme – – Debit card cleared her bank account

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